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Discussion in 'Survivor Help' started by HarleyQuinn, Apr 12, 2018.

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  1. HarleyQuinn

    HarleyQuinn Administrator
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    For troubleshooting ad issues.
     
    #1 HarleyQuinn, Apr 12, 2018
  2. PepperAnn

    PepperAnn Well-Known Member

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    Windows 10 pro. Chrome. And once again I cannot remember how to tell you what resolution I am at. LOL

    My only issue is the right side of my screen is off screen. I can't get to my alerts flag, I have to hover over my profile name to see if I have any alerts. And I also have to scroll all the way up to the top of the forum to get to the forum main page instead of having that sticky forum options thing following me wherever I am. If that makes any sense. I can work around it, but it's just annoying.
     
    #2 PepperAnn, Apr 13, 2018
  3. PepperAnn

    PepperAnn Well-Known Member

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    The weird thing though @HarleyQuinn is it always rights itself after a week or so. o_O
     
    #3 PepperAnn, Apr 13, 2018
  4. HarleyQuinn

    HarleyQuinn Administrator
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    Well, we don't have the skins on all the time. Just when we have a campaign. This one is a test to work out the problems.

    I might be able to write a workaround. But I do need to know your resolution to visualize how I would script that. So, I took these handy screen grabs to to help us get that information.

    Go to your start menu and to the click on the settings icon.
    wdf-resolution-step1.jpg

    Click on the System icon.

    wdf-resolution-step2.jpg
    Your resolution will be in the area highlighted below on the Display Settings Screen.
    wdf-resolution-step3.jpg
     
    #4 HarleyQuinn, Apr 13, 2018
  5. PepperAnn

    PepperAnn Well-Known Member

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    Well your screenshots didn't come through but I figured it out from your instructions. LOL

    1280 x 1024
     
    #5 PepperAnn, Apr 13, 2018
  6. HarleyQuinn

    HarleyQuinn Administrator
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    That's upsetting. Well good news is that we should be switching server configs soon. So, this problem with files and databases being out of sync should go away. @Zedd please check to see that those files exist across the servers.

    Thanks for the display resolution. I'll see what I can do about scripting a workaround.
     
    #6 HarleyQuinn, Apr 13, 2018
  7. PepperAnn

    PepperAnn Well-Known Member

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    Thanks Harley!
     
    #7 PepperAnn, Apr 13, 2018
  8. Sharpie61

    Sharpie61 Well-Known Member

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    Would this effect tap a talk? Usually I can see the picture for the forum when I log on, but I haven’t seen it in the last 2 days. It’s just a square with the broken picture symbol in it.


    Sent from my iPhone using Tapatalk
     
    #8 Sharpie61, Apr 13, 2018
  9. HarleyQuinn

    HarleyQuinn Administrator
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    It shouldn't. But I'll check it out.
     
    #9 HarleyQuinn, Apr 13, 2018
  10. HarleyQuinn

    HarleyQuinn Administrator
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    Ok. It looks like the changes I made have gone live. Could you let me know if you have the same issue.
     
    #10 HarleyQuinn, Apr 13, 2018
  11. PepperAnn

    PepperAnn Well-Known Member

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    Should I get out and get back in? Or just refresh.....
     
    #11 PepperAnn, Apr 13, 2018
  12. HarleyQuinn

    HarleyQuinn Administrator
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    You should just have to refresh. But, you might also have to clear out your browser cache.
     
    #12 HarleyQuinn, Apr 13, 2018
  13. PepperAnn

    PepperAnn Well-Known Member

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    K hold on.
     
    #13 PepperAnn, Apr 13, 2018
  14. PepperAnn

    PepperAnn Well-Known Member

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    #14 PepperAnn, Apr 13, 2018
  15. Sharpie61

    Sharpie61 Well-Known Member

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    I don’t know if you did anything, but it came back.
    But now, I get booked off every so often.


    Sent from my iPhone using Tapatalk
     
    #15 Sharpie61, Apr 13, 2018
  16. HarleyQuinn

    HarleyQuinn Administrator
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    Boo.

    Ok. Let's see. What could it be that's allowing it to work fine when I switch to that resolution with the same OS and browser, but not you...

    While in Chrome and one one of the pages where this is happening, could you right click on the page, go to Inspect Element. Click on the Application tab.

    On the left sidebar in the Application tab, click on Cookies then http://www.walkingdeadforums.com. A list should appear in the section on the right.

    Look under the Name column. Look for SERVERID and the value in the column to the right. It should look something like rbqn02h02wdfsession. Or something like that. It'll definitely start with "rb".
     
    #16 HarleyQuinn, Apr 13, 2018
  17. HarleyQuinn

    HarleyQuinn Administrator
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    I'm going to turn the skin off for the weekend. But, it'll be back on Monday. When it is, could you try two more things? Could you try accessing a page where this is happening for you as a Guest in Chrome. And if you have another browser, also access the site there and let me know if the same thing happens.
     
    #17 HarleyQuinn, Apr 13, 2018
  18. PepperAnn

    PepperAnn Well-Known Member

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    rbqn02h04wdfsession
     
    #18 PepperAnn, Apr 13, 2018
  19. PepperAnn

    PepperAnn Well-Known Member

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    okey dokey.
     
    #19 PepperAnn, Apr 13, 2018
  20. Zedd

    Zedd Administrator
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    @HarleyQuinn Yes, they exist and are consistent across all servers. They also display fine for me.
     
    #20 Zedd, Apr 14, 2018
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